Thursday 17 June 2010

Business Analyst


The law of unintended consequences made flesh, wearing braces, speaking incomprehensibly and weilding powerpoint slides.
Admit it: you want to punch each of them.
Business Analysts are temporary contractors engaged by Middle Managers supposedly to manage Banner IT Projects but in reality they function rather like weed killer, stifling dissent by confusion, discombobulation and distraction.

The result is that such a "good corporate citizen" is rendered unable to react and, well before he knows it, the game is lost.
Confusion is largely caused by the particular dialect of Management Speak which includes not only usual characteristics of powerpointese and management buzzwords, but also the IT metaphor. That is, along with the usual quick wins, low hanging fruit and granularity, you'll have to hack your way through flat files, APIs, C++ and unique identifiers.

Discombobulation largely "driven" by advanced PowerPoint techniques, liberal use of bullseye diagrams, Gantt charts, Visio process flow-diagrams and an uncanny ability to grossly over simplify.

Distraction largely caused by the seizure of initiatives and arbitrary and unasked imposition of deadlines. Good corporate citizenry is not your friend here: a well-meant offer of information, time or resource will quickly be converted into "actionable items" and "deliverables" which, given aforesaid tendency to oversimplification, will invariably be unachievable, unrealistic and in fact counter-productive.

The result is that such a "good corporate citizen" is rendered unable to react to the Business Analyst's opening gambit and, well before he knows it, the game is lost.  A Business Analyst will thus invariably leave you and your immediate organisation worse off. It is vital therefore to employ defensive strategies:

Get your retaliation in first: before the meeting begins - or at any rate within moments of its start, create deliverables of your own and assign them to the Business Analyst. It doesn't matter how meaningless they are - there is something to be said for doing some confusing and discombobulating of your own (it is certainly highly satisfying) but the real art is actually delegating genuine work you need done yourself.

Shut down defensive strategies: Call the meeting quickly to a close. A simple magic password phrase will do (glance at watch; "sorry - I have to jump a call") but smiling confidently, shaking a hand and walking off will usually suffice against a novice.

Don't let the assignment lapse: Chase up but using one-way communications (voice mail, email, instant message). Responses can be safely ignored.

No comments:

Post a Comment